The Kwebbl Realtime API serves as the foundation for a successful and efficient business. Creating a custom integration for each individual CRM and ERP system using the Kwebbl Realtime API can be a time consuming exercise. The Kwebbl Cloud CRM Connector makes integrating all of these Cloud Applications an easy and cost effective solution.
Fully Cloud Based
The Kwebbl Cloud CRM Connector is fully cloud based. This means that no local uncontrollable software is needed on the customer’s computers. The only thing the customer needs, is the Google Chrome Click-to-Dial extension. This extension is needed to receive push notifications. The current version already has the ability to click and dial phone numbers on any website, including the customers cloud CRM application. Support is easily available and logs are stored online for fast investigation on any potential synchronization errors.
Locking in a long term relationship with your customers
It gets even better: integrations strengthen the relationship with your customers. Does your customer uses multiple applications within their company? No problem; we can connect them all and make sure the right users will receive notifications containing the information from the application they are using. It is even possible to perform the Callers lookup in multiple applications at the same time.
Contact lookup & Real Time caller info
When receiving an incoming call, the phone number is searched in the contacts from any CRM, marketing automation platform, databases, helpdesks and other cloud applications. All contacts are synced after each call and the contact details are sent immediate as a push notification to the user.
The push notifications are clickable for quick access to the contact detail page of the CRM system. This helps users to easily update their CRM system and log the call.
Extended features
With our extended features we can make magic happen in your CRM system. Automatically log your calls in your CRM system or automatically create new tickets on incoming calls. With these extended features your agents can easily keep track of customer interactions from any channel, ensuring that records are always up to date for real-time access to contact details and information.
Outbound calls
Making calls has never been so easy. Make outbound calls with a single mouse click with our Google Chrome Click-to-Dial extension.
All phone numbers in your Google Chrome and Microsoft Edge browser are recognised and clickable. Click any number and your outbound call will start directly.
Besides incoming calls, we can log all your outbound calls automatically into your CRM system. Especially for sales driven organisations, call logging was never been so easy.
Connected systems
With the Kwebbl Cloud CRM Connector it is possible to connect with over 400 different applications. The most common Cloud based CRM/ERP systems are already available in combination with Kwebbl. Please find below the pre-built connectors which are ready to use. If you are missing CRM/ERP systems in this list, please let us know. We can connect almost every Cloud based CRM/ERP system.