Kwebbl and Lawcloud are joining forces and have created a valuable fully integrated proposition for law firms. After the successful introduction into the Belgian market in recent years, parties will also introduce this solution in the other countries where Kwebbl operates. First, of course, we will start in the Netherlands, Kwebbl’s home market.

In Belgium, Kwebbl’s communications solution has already been successfully integrated in Lawcloud’s ecosystem together with other powerful tools such as office 365! At this moment many Belgian law firms, and even the first Dutch law firms, have successfully migrated to Lawcloud and are using the seamlessly integrated solution to full satisfaction. Both the mobile and fixed telephony solutions of Kwebbl are an integrated part of Lawcloud’s solution.

Lawcloud

The Lawcloud ecosystem offers law firms a fully integrated and highly optimized solution for every part of their daily activities. Lawcloud covers everything within a web-based tool (SaaS): case management, document management, communications (mail, phone, etc.) time tracking, billing, a full & seamlessly integrated Microsoft Office 365 and of course, Kwebbl’s telephony solution!

About Us

Kwebbl is part of the Digifoon Group and has developed a powerful and very user-friendly telephony solution for business users in Europe. Spread across 6 countries, Kwebbl provides business telephony for thousands of companies. She does this through a large distribution channel with more than 500 professional IT partners acting as resellers. For more information: https://kwebbl.com

Lawcloud was founded in 2017 and offers an all-in-one fully cloud-based workplace tailored to the needs of law firms. Timetracking, invoicing, document management, workflows, communications and Office 365 are “single sign on” available in Lawcloud. Together with specialized “Tech Partners”, Lawcloud created an ecosystem which offers all the tools needed to successfully run a modern law firm. For more information: https://law.cloud

PR Contacts

Kwebbl

Ivo de Vries, Founding Partner and Business Development
i.devries@kwebbl.com | +31(0)62 062 8 567

Lawcloud

Joeri Maes, Chief Executive Officer
joeri.maes@law.cloud |+32(0)3 55 00005

Are you ready for the new era of communications? Web Calls are the next big thing of our State-of-the-Art Cloud Communications Platform. With the Web Calls functionality Kwebbl users are able to place and receive calls directly from their web browser without using a fixed device.

It’s time to change your communications

Since Covid-19 the world has changed, and so has our way of communication. Introducing Web Calls will help our customers communicate anytime and anywhere just from their computer without installing software.

With Web Calls you have all the tools you need: check your colleagues presence, place and transfer calls and even record your calls. Web Calls are highly secure and all calls are in HD voice quality.

For many home-workers it is not an option to take their fixed device with them, due to the lack of UTP connections in most homes. With Web Calls, users only need a computer with a stable internet connection and, if desired, a headset.

Providers can now easily connect new customers by just sending an invitation email to the users. Completely corona-proof, because installers no longer have to go to the customer’s site to install devices.

Full range of flexible communication solutions

With Web Calls we add even more flexibility to our range of wonderful and easy-to-use communication solutions. Use our Qaller-app to integrate your mobile phone with Kwebbl’s platform and call with your fixed number anywhere in the world. Still want to use a fixed- or DECT phone? Our Interop Certified Plus program enables you to dropship the device plug-and-play to your customers. With all these great features providing communication solutions has never been so easy.

The new Zendesk integration enables our customers to work more efficiently and to deliver the highest level of customer support using Kwebbl and Zendesk. Agents will know who is calling before they even answer the phone and manually creating new tickets or searching for tickets now belongs to the past.

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Basic integration

On an incoming call the phone number will be searched in Zendesk. If the contact is found, the information is sent directly to the agents computers. Before agent even answers the call, he will already know who’s calling. Clicking on the push notification, he will be redirected to the customers detail page in Zendesk. From now on updating your Zendesk CRM will be easy.

Push notifications

Contact found

In case the contact is found in Zendesk, the push notification contains the callers information from Zendesk. This notification is clickable and redirects to the contact detail page in Zendesk.

No contact found

In case the contact does not exist in Zendesk, the push notification contains the callers DID number. This notification is clickable and redirects to the home page of Zendesk.

Anonymous calls

In case you receive an anonymous call, the push notification contains only “anonymous”. The notification is clickable and redirects to the home page of Zendesk.

Popup on incoming call with information from Zendesk

Extra modules

Besides the basic integration, it is possible to add extra modules for extended integrations. Please note that multiple modules can be added.

Create contact

In case a contact does not exist in Zendesk, we can create a new contact automatically. After the call is answered, the contact is created and a new push notification appears on the agents computer. Clicking on the notification redirects to the newly created contact, which will already have the phone number filled in.

Advanced ticket logging

Pending ticket lookup

On an incoming call we can search in Zendesk if the caller has pending tickets. In case he has a pending ticket, you receive a new push notification with the URL to the ticket and add the call log as a private comment to the ticket.

Create new ticket

In case a contact does not have an open or pending ticket, we can automatically create a new ticket. After the call is answered you receive a new push notification with the url to open the newly created ticket directly.

Lifecycle of calls in the Cloud CRM Connector

Outgoing calls

Placing outbound calls can be done directly from Zendesk. With the Google Chrome Click to Dial plugin a call button appears next to every phone number on the page. When clicking on this green phone button, the agents phone will start ringing and the call will be set-up automatically as soon as he answers the call.

Call button in a Zendesk contact

The Kwebbl Realtime API serves as the foundation for a successful and efficient business. Creating a custom integration for each individual CRM and ERP system using the Kwebbl Realtime API can be a time consuming exercise. The Kwebbl Cloud CRM Connector makes integrating all of these Cloud Applications an easy and cost effective solution.

Fully Cloud Based

The Kwebbl Cloud CRM Connector is fully cloud based. This means that no local uncontrollable software is needed on the customer’s computers. The only thing the customer needs, is the Google Chrome Click-to-Dial extension. This extension is needed to receive push notifications. The current version already has the ability to click and dial phone numbers on any website, including the customers cloud CRM application. Support is easily available and logs are stored online for fast investigation on any potential synchronization errors.

Locking in a long term relationship with your customers

It gets even better: integrations strengthen the relationship with your customers. Does your customer uses multiple applications within their company? No problem; we can connect them all and make sure the right users will receive notifications containing the information from the application they are using. It is even possible to perform the Callers lookup in multiple applications at the same time.

Contact lookup & Real Time caller info

When receiving an incoming call, the phone number is searched in the contacts from any CRM, marketing automation platform, databases, helpdesks and other cloud applications. All contacts are synced after each call and the contact details are sent immediate as a push notification to the user.

The push notifications are clickable for quick access to the contact detail page of the CRM system. This helps users to easily update their CRM system and log the call.

Lifecycle of calls in the Cloud CRM Connector

Extended features

With our extended features we can make magic happen in your CRM system. Automatically log your calls in your CRM system or automatically create new tickets on incoming calls. With these extended features your agents can easily keep track of customer interactions from any channel, ensuring that records are always up to date for real-time access to contact details and information.

Outbound calls

Making calls has never been so easy. Make outbound calls with a single mouse click with our Google Chrome Click-to-Dial extension.

All phone numbers in your Google Chrome and Microsoft Edge browser are recognised and clickable. Click any number and your outbound call will start directly.

Besides incoming calls, we can log all your outbound calls automatically into your CRM system. Especially for sales driven organisations, call logging was never been so easy.

Connected systems

With the Kwebbl Cloud CRM Connector it is possible to connect with over 400 different applications. The most common Cloud based CRM/ERP systems are already available in combination with Kwebbl. Please find below the pre-built connectors which are ready to use. If you are missing CRM/ERP systems in this list, please let us know. We can connect almost every Cloud based CRM/ERP system.

Teamleader, Exact Online, Zoho Crm, Salesforce, Zendesk, Simplicate, Google Contacts, Pipedrive, Afas, Freshdesk, Magento 2X, Prestashop

Door snelle internationale expansie is Kwebbl, voor haar hoofdkantoor te Amsterdam, op zoek naar nieuwe enthousiaste en positief ingestelde collega die zich bezig gaat houden met afhandelen van tickets en zorg gaat dragen voor een uiterst efficiënte en vriendelijke communicatie naar onze nationale en internationale partners.

Herken jij je in onderstaand profiel?

• Een goede beheersing van de Engelse taal zowel schriftelijk als mondeling. De beheersing van overige talen (vooral dan Duits) zijn een wish.

• Gezien het technische karakter dient er enige ervaring en/of affectiviteit te zijn met de basis van internet techniek.

• Jij bent een kei op gebied van user-experience, een doorzetter, en zorgt altijd voor een glimlach en een tevreden gevoel bij onze klanten.

• Natuurlijk gaan we ervan uit dat jij als teamplayer goed overweg kan met de basis Microsoft Office producten en bekend is met verschillende internet based communicatie tools zoals bijvoorbeeld Gmail en Gdrive.

Kwebbl zorgt natuurlijk voor een goed bijpassend salaris en mooie secondaire arbeidsvoorwaarden. Tevens bieden wij zeer interessante doorgroeimogelijkheden binnen onze snelgroeiende internationale organisatie.

Heb jij zin in een leuke en nieuwe bruisende uitdaging in de Internet Communicatie Business, en kan jij je helemaal vinden in het bovenstaande profiel? Neem dan contact op met Deepak Ganpat (jobs@kwebbl.com) voor het inplannen van een persoonlijk gesprek bij ons op kantoor en misschien word jij wel onze nieuwe collega!!

Kwebbl’s hoofdkantoor is gesitueerd op een van de mooiste locaties op het bruisende NDSM terrein direct aan het IJ!!

Kwebbl wil haar jonge team versterken met een veelzijdig en gedreven fulltime debiteurenbeheerder die in staat is om zelfstandig administratieve werkzaamheden van Kwebbl en haar dochter ondernemingen te voeren met alle facetten die daarbij komen kijken en die de mogelijkheden in zich heeft om samen met het bedrijf verder te groeien.

Kwebbl in het kort

Kwebbl is in 2013 opgericht en maakt onderdeel uit van de Digifoon Group. In Oekraïne heeft het eigen ontwikkelteam een volledig nieuw cloud communicatieplatform gebouwd wat fysiek draait op Nederlandse infrastructuur en datacenters. Dit state-of-the-art communicatieplatform wordt in Oekraïne verder ontwikkeld en beheerd. Kwebbl heeft haar hoofdkantoor in Amsterdam-Noord (NDSM-terrein) en op dit moment verkoopkantoren in Zwitserland, Duitsland, België en Oekraïne. Het aantal kantoren zal de komende jaren fors toenemen door het unieke product en de commerciële potentie.

Jouw Profiel

• MBO+ werk- en denkniveau met 0 tot 2 jaar ervaring;
• Ervaring met Exact Online is een pré;
• Goede kennis van Microsoft Office (met name Excel);
• Beheersing van de Nederlandse taal is een vereiste;
• Beheersing van de Engelse taal is een pré;
• Flexibel en geen 9 tot 5 mentaliteit; en
• Je staat sterk in je schoenen en bent niet bang om iets nieuws bij te leren.

Jouw Functie

In deze functie beheer je de debiteurenadministratie van een aantal entiteiten, zodat deze actueel is en dat er tijdig kan worden beschikt over informatie van de openstaande vorderingen.

• Het verwerken van betalingen in de debiteuren- en grootboekadministratie;
• Het bewaken van het verloop van de debiteurensaldi en bevorderen dat overschrijdingen van de krediettermijn tot een minimum wordt beperkt. Hierbij heb je veel persoonlijk klantcontact en contacten intern;
• Samenstellen van periodieke overzichten zodat inzicht wordt verkregen in onder meer betalingsachterstanden, gemiddelde werkelijke krediettermijn e.d.;
• Behandelen van vragen en bezwaren van debiteuren, het afstemmen met sales in geval van vermeende afwijking ten opzichte van het contract in toegepaste prijs-, betaal- en leveringscondities;
• Het meehelpen van de periodieke aangiftes omzetbelasting; en
• Overige voorkomende werkzaamheden.

Secundaire arbeidsvoorwaarden

Een informele en collegiale werkomgeving;
Goede arbeidsvoorwaarden en werkomstandigheden, waaronder 25 vakantiedagen en een pensioenregeling; en
Gezellig op de vrijdagmiddag borrelen met de leukste collega’s.

Sollicitatieprocedure

Heb je interesse in de vacature, stuur dan jouw CV met interessante motivering naar jobs@kwebbl.com.

Acquisitie naar aanleiding van deze vacature wordt niet op prijs gesteld.

Kwebbl wil haar jonge team versterken met een veelzijdig en gedreven fulltime operationeel talent, die in staat is om zelfstandig operationele / (semi) technische werkzaamheden van Kwebbl en haar dochter ondernemingen te voeren met alle facetten die daarbij komen kijken en die de mogelijkheden in zich heeft om samen met het bedrijf verder te groeien.

Kwebbl in het kort

Kwebbl is in 2013 opgericht en maakt onderdeel uit van de Digifoon Group. In Oekraïne heeft het eigen ontwikkelteam een volledig nieuw cloud communicatieplatform gebouwd wat fysiek draait op Nederlandse infrastructuur en datacenters. Dit state-of-the-art communicatieplatform wordt in Oekraïne verder ontwikkeld en beheerd. Kwebbl heeft haar hoofdkantoor in Amsterdam-Noord (NDSM-terrein) en op dit moment verkoopkantoren in Zwitserland, Duitsland, België en Oekraïne. Het aantal kantoren zal de komende jaren fors toenemen door het unieke product en de commerciële potentie.

Jouw Profiel

• Je hebt HBO werk- en denkniveau met ca. 2-5 jaar relevante werkervaring
• Je bent een teamspeler
• Je hebt kennis van het SIP protocol en voelt je thuis in de wereld van VoIP
• Goede kennis van Microsoft Office
• Goede beheersing van de Nederlandse en Engelse taal (zowel in woord als in geschrift)
• Jonge maar wel professionele geest van denken

Jouw Functie

• Het zelfstandig voeren van operationele werkzaamheden
• Het managen van het ticketsysteem, prioriteiten herkennen en communicatie onderhouden met alle betrokkenen
• Verantwoordelijk voor het testen van nieuwe features en alle relevante communicatie die hieraan te pas komt
• Proactieve bijdrage aan de kennisdeling naar eerste, tweede en derdelijns support
• Je kan snel analyseren om situaties te herkennen en daarop acties te ondernemen
• Contacten onderhouden met diverse relaties
• Inventariseren van behoeftes bij relaties
• Operationele rapportages voor management

Sollicitatieprocedure

Heb je interesse in de vacature, stuur dan jouw CV met interessante motivering naar jobs@kwebbl.com. Wij zullen dan zo snel mogelijk contact met jou opnemen.

Acquisitie naar aanleiding van deze vacature wordt niet op prijs gesteld.

CBM Magazine

Kwebbl, one of the fastest growing Smart Cloud Communications-platforms in Europe, has added 2 significant functionalities to its platform. The first is that calls can be encrypted by using the techniques of SRTP and TLS. Companies can choose that calls will be encrypted so that they can no longer be eavesdropped. Further Kwebbl announces the release of the Realtime API. The Realtime API allows clients and third party developers to integrate a multitude applications and new features.

Via the released technical specifications Software Engineers can easily implement the Realtime API into a third party application. The Realtime API brings a bunch of events and call actions that will allow flexible integrations with 3rd party and custom software. Events include call being started, answered, transferred, recorded, etcetera, whilst actions include starting calls stopping calls and transferring calls. Use cases that could be created with this API includes amongst others:

• Call me back on an ecommerce site
• Customer Card popups in CRM
• Automatically open tickets in an inbound support call center
• Show the BLF status of all co-workers in an online company guide
• Click to dial from an online company phone book

About Kwebbl Smart Cloud Communications

Kwebbl was founded in 2013 and is a part of the Digifoon Group. The company has offices in Amsterdam, Switzerland, Germany and Ukraine. Ukraine’s own development team has built a completely new cloud communication platform. Using the latest internet and cloud technologies, the team has built a scalable and secure system, focusing mainly on user experience. Combining this specialized in-house development team with its own platform – which operates completely GEO redundant via a variety of European datacenters – Kwebbl continuously ensures innovation and technical stability. This enables service providers to focus on their customers instead of technology.

Kwebbl, one of the fastest growing Smart Cloud Communications platforms in Europe, has certified Gigaset pro’s Maxwell Basic and Maxwell 3 desktop phones. Gigaset pro is a provider of innovative unified business communication solutions, and its entire product portfolio is now associated with Kwebbl’s hosted PBX platform. This means it has become easier for resellers to sell a complete end-to-end communication solution, including base stations and desktop phones – and they can rely on German quality.

Kwebbl is Gigaset pro’s first partner to fully support the Gigaset pro portfolio. The collaboration between the platform provider and Gigaset offers many important benefits for resellers, including auto provisioning possibilities and guaranteed certified products.

Kwebbl benefits from Gigaset pro’s extensive market when it comes to business communication solutions, including the SME market.

“This certification and our partnership with Gigaset pro entail a collaboration of techniques, sales and marketing. Thanks to auto provisioning, hundreds of European resellers and thousands of end users can now easily connect their Gigaset pro device to our hosted PBX platform. This saves both parties a lot of time during the installation”. - Ivo de Vries, CCO Kwebbl

“Thanks to the certification of our entire portfolio we can now benefit from Kwebbl’s growth and expand to more countries ourselves. We can now cater for hundreds of extra resellers and even thousands of end users – albeit indirectly. Thanks to the Kwebbl certification, Gigaset pro can use its products to respond to new developments, such as the growing need for cloud solutions on the corporate market.” - Gerard van der Roest, Sales manager Gigaset pro Benelux

About Kwebbl Smart Cloud Communications

Kwebbl was founded in 2013 and is a part of the Digifoon Group. The company has offices in Amsterdam, Switzerland, Germany and Ukraine. Ukraine’s own development team has built a completely new cloud communication platform. Using the latest internet and cloud technologies, the team has built a scalable and secure system, focusing mainly on user experience. Combining this specialized in-house development team with its own platform – which operates completely GEO redundant via a variety of European datacenters – Kwebbl continuously ensures innovation and technical stability. This enables service providers to focus on their customers instead of technology.

About Gigaset pro

Gigaset pro, part of the Gigaset Group, caters for business customers all over the world with its wide range of premium products and offers professional communication solutions customised for the needs of each company. Gigaset pro products are designed to excel in every area, including user-friendliness, flexibility and compatibility. Gigaset distributes its pro portfolio through a network of certified partners with a focus on EMEA.